FAQ

+ WHERE CAN I FIND MY ORDER INFORMATION? 

As soon as your order is placed, you will receive an email confirmation to the email address you entered at checkout. If for some reason, you did not receive an email, please check your spam folder.

 

+ WHAT IF I DON’T LIKE MY LUMY PRODUCT AFTER PURCHASING? 

We stand by the quality of our products and are confident that you will be satisfied with your purchase. If, for any reason, you are not happy with our products, we offer a 30-day money-back guarantee on first orders only. Refund eligibility required.

 

+ IS PAYMENT SECURE ? 

Yes. The security of our customers' information is one of our top priorities, so please be aware that the banking transactions carried out are 100% private and secure.

 

+ DOES LUMY OFFER FREE SHIPPING?

We offer free shipping on orders over $75.

How can I pay?

We accept most payment methods, including Visa, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay, and many others.

 

+ DOES LUMY OFFER DISCOUNTS?

We generally do not offer discounts for first time orders, and any sitewide sales will automatically be applied at checkout. So if you get your hands on a discount code or a product sale, take advantage while it lasts! 

+ WHEN WILL MY LUMY PRODUCT ARRIVE?

Most orders ship within 2-3 days and usually take 7-12 business days to arrive.

 

+ HOW CAN I PAY ?

We accept most payment methods, including Visa, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay, and many others.